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MONEY BACK
GUARANTEE
If within 5 days of receiving your product you are not completely satisfied,
call us and we will issue a Return Merchandize Authorization (RMA) number.
You can then return the product to us in the same condition we shipped it and
we will promptly refund your full purchase price less restocking fee 15% of
total purchase amount. Shipping and customized merchandise are non-refundable.
Each of our items is carefully handmade by artisans and skilled craftsmen;
therefore, variations in finishes, castings, symmetry, and detailing are
anticipated and expected.
DAMAGE AND
SHORTAGES
If an item is received damaged, you must notify us within 24 hours of
receiving the package so that a claim may be processed. Report the damage to
the delivery service driver if possible. You will be issued an RMA number.
Please hold the original packing materials and damaged merchandise for
inspection otherwise no claim, replacement, or refund can be honored. In the
case where merchandise must be returned to us for inspections you will be
charged for the replacement until the damaged product has been returned and
inspected. It is your responsibility to get the damaged goods back to us.
Items are not always shipped as a single unit. In the case of product
shortage, consult the Packing Slip for backorder information. If your missing
product is not on back order, contact Bergaccy.com.com immediately for
further instructions.
RETURNS AND
REFUNDS
If you are not completely satisfied with the quality of your product, call us
within 5 days to arrange for refund or exchange. You will be issued an RMA
number to return the merchandize. For your protection, returned packages must
be insured for the value of your merchandise. Repack items carefully in the
original packing material and prepay and insure the shipping (Please note
that you are responsible for the safe return of merchandise and for all
shipping costs.) Customized merchandise in non-refundable.
Shipping and
handling are non-refundable. Special Order items are all those that we do not
normally stock or those made or ordered specifically to fill your order.
Please by all means if you have any questions about a product you would like
to purchase call us so we may assist you and answer all your questions before
ordering. Make sure the style, finish, and size of the piece will work for
you before you order.
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1 Total price:
$329 | My order | Checkout | 
